Step-by-Step Guide: How to Reload and Use Tickets with Your Portillo Card

By Diego Salas

Great news! Your access pass to the slopes at Ski Portillo is now completely digital. With the new Portillo Card, reloading your lift tickets is faster, safer, and easier than ever. In this step-by-step guide, we explain how to activate and use your card before heading out to ski.

Follow these steps

Find your purchase

First, log in to the official Ski Portillo reloads portal. There you will find two easy ways to locate your purchased passes:

By Purchase Code: enter the alphanumeric code found on your payment receipt.
By Email Address: enter the email address used during the transaction.

Click the search button and the platform will display the list of associated purchases. Select the correct one and click “Continue with selected purchase”.

Check your balance and select your pass book

⚡ Portillo Tip: the system allows you to edit and customize the name of each pass book to easily identify them for future reloads (e.g., “Dad’s Pass” or “Lucas’s Pass”).

Select the checkbox for the specific pass book you wish to redeem your daily ticket from and click “Continue”.

Link your physical card (WTP Code)

Take your physical Axess card and turn it over. On the back, you will find a printed three-part alphanumeric code separated by hyphens: this is your WTP code.

Carefully enter this code into the corresponding fields on the screen and click “Search Card”.

Ready to ski!

Once the validation process is complete, a green success banner will appear confirming the reload:

✓“The ticket was successfully loaded onto your card. You can now use it at the lift gates.”

A technical summary of the transaction will then be displayed showing your updated balance.

Platform Alert Management

During the process, you may see one of the following messages:

⚠️Warning Message (Active Ticket): if the system indicates that the card already has an active ticket, you must use it at the gate before assigning a new reload to it.

⛔Blocked Card Message: if the card appears as blocked, do not attempt to force the operation. Please visit the Customer Service Desk at the hotel base to resolve the issue with our team.

On-Mountain Usage Guidelines

❄️Keep your Axess card in a pocket located on the left side of your jacket (away from mobile phones, credit, or debit cards).

❄️When approaching the lift gates, the smart turnstiles will automatically read your card via proximity. You do not need to take the card out of your jacket.